Wivenhoe

Address

Wivenhoe station
Station Road
Wivenhoe
CO7 9DJ

Ticket office

Monday to Friday: 6:10 AM to 8:30 PM
Saturday: 6:15 AM to 8:30 PM
Sunday: 9:15 AM to 4:15 PM

General information

Station Operator: LE
Station Code: WIV
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Located on platform 1 and in the car park.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

Photobooth available in Booking Hall on platform 1.

Bookshelf in Booking Hall for books to borrow.

Station Buffet: Yes
Station Buffet Note: Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: toilets available when the ticket office is open in the ticket hall
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 55
Annual Charge: £1250.00
Daily Charge: £6.50
Monthly Charge: £125.00
Off Peak Charge: £4.50
Three Monthly Charge: £357.00
Weekly Charge: £25.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 40
Type: Stands
Location: 20 cycle spaces on station forecourt plus 20 in the car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at bus stop at station entrance

Taxi Rank: Yes
Taxi Rank Note:

A taxi office is located on platform 1.

Bus Service: Yes
Bus Service Note:

First Essex buses stop at the station.

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access on the Colchester/London bound platform only. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Located on Platform 1

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 8:30 PM
Saturday 6:15 AM to 8:30 PM
Sunday Unavailable
Staff Help Available Note: Assistance at this station is provided by platform staff or onboard member of staff. Booking is recommended
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 26/06/2022 11:12:39