Wickford

Address

Wickford station
Station Approach
Wickford
SS11 7AT

Ticket office

Monday to Friday: 5:55 AM to 8:00 PM
Saturday: 6:00 AM to 7:30 PM
Sunday: 8:10 AM to 7:30 PM

Station details

Alerts

Platform changeover time

If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:

  • Telephone: 0800 028 2878 (free from landlines and mobiles)
  • Text Type: 18001 0800 028 2878

General information

Station Operator:
LE
Station Code:
WIC
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Located on platform 2.

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

Coffee Link

Station Buffet:
Yes
Station Buffet Note:

Coffee kiosk, plus vending machine

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.

Waiting Room:
No
Waiting Room Note:

on platform 2 and platform 3

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
409
Annual Charge:
£1,256.00
Daily Charge:
£9.00
Monthly Charge:
£126.00
Three Monthly Charge:
£359.00
Weekly Charge:
£36.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
56
Type:
Compounds,Stands,Racks
Location:

A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).

An additional 25-hoop cycle storage area is outside the front of the station.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Substitute bus services call at the bus stop at station entrance

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Local Bus stops outside station.  Wickford is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:55 AM to 9:00 PM
Saturday 6:00 AM to 9:00 PM
Sunday 8:10 AM to 8:00 PM
Staff Help Available Note:

Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 12/9/2023 3:42:06 PM