West Horndon

Address

West Horndon station
Station Approach
West Horndon
CM13 3TJ

Ticket office

Monday to Friday: 6:15 AM to 10:30 AM
Saturday: Unavailable
Sunday: Unavailable

General information

Station Operator: CC
Station Code: WHR
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c
Ticket Office Note:

Platform 2

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00.

Saturday - Sunday - Public Holidays, 09:00 - 16:00

Closed Christmas Day - Boxing Day

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.net

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

The toilets are located in the Booking Hall.

The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

Waiting Room: No
Waiting Room Note:

Platform 2 Booking Hall 

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 146
Annual Charge: £1214.00
Daily Charge: £8.50
Monthly Charge: £122.00
Off Peak Charge: £3.30
Per Hour Charge: £1.00
Three Monthly Charge: £353.00
Weekly Charge: £32.00
Car Parking Contact Available: No
Phone number: 0845 050 70 80
Website: Go to website
Note:

Premier Reserved Parking (Annual): £1,554.00

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 20
Type: Stands
Location: Car Park & Platform 2 (Shoeburyness bound)
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Outside station entrance in car park 

Taxi Rank: Yes
Taxi Rank Note:

No 

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Within booking hall. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Outside station entrance

Staff Help Available: Yes
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 30/06/2022 13:43:37