Whitstable

Address

Whitstable station
Old Bridge Road
Whitstable
CT5 1RB

Ticket office

Monday to Friday: 6:10 AM to 7:00 PM
Saturday: 6:10 AM to 7:00 PM
Sunday: 9:10 AM to 4:00 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 07:00 and 08:00 and 16:30 and 20:00. 

General information

Station Operator: SE
Station Code: WHI
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from the car park

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room: No
Waiting Room Note: in booking hall only available when staff are present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 43
Annual Charge: £674.90
Daily Charge: £3.70
Monthly Charge: £65.10
Off Peak Charge: £2.90
Six Monthly Charge: £391.10
Three Monthly Charge: £196.00
Weekly Charge: £17.40
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 32
Type: Stands
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Rail replacement buses depart from outside the station (South side) off Old Bridge Road (see Buses and Taxis map).
Taxi Rank: Yes
Taxi Rank Note:

There is a Taxi office by the exit to platform 2

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the station forecourt off Old Bridge Road. Step free access to Platform 2 for services towards Margate via the entrance off Railway Avenue. No step free interchange between platforms. Stepped access between platforms via Station Footbridge.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

station forecourt

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 7:00 PM
Saturday 6:10 AM to 7:00 PM
Sunday 9:10 AM to 4:00 PM
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.

The information in this document was generated 14/05/2021 00:37:07