Monday to Friday:
6:15 AM to 7:45 PM
7:15 AM to 7:45 PM
9:15 AM to 4:30 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Greater Anglia
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
ATM Machine Note:
Located on concourse
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Passport Photo Booth
Station Buffet Note:
Vending machines and Coffee Shop (Seating available)
Telephones (Cards & Coins):
Waiting Room Note:
This station has a heated waiting room on platform 1. Seating is available at an accessible height in the waiting room.
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Replacement transport stop at station entrance
Taxi Rank Note:
side of station
Bus Service Note:
Local Bus Services from outside the station. Ware is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has a single platform with step free access.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:15 AM to 7:45 PM
Saturday 7:15 AM to 7:45 PM
Sunday 9:15 AM to 4:30 PM
Staff Help Available Note:
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (6 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 28/06/2022 09:08:37