Thetford

Address

Thetford station
Station Road
Thetford
IP24 1AH

Ticket office

Monday to Friday: 7:00 AM to 1:30 PM
Saturday: 7:00 AM to 1:30 PM
Sunday: Unavailable

General information

Station Operator: LE
Station Code: TTF
Staffing Level: partTime
CCTV: No

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on platforms 1 and 2.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, ArrivalScreens
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 35
Annual Charge: £437.00
Daily Charge: £3.50
Monthly Charge: £44.00
Off Peak Charge: £3.50
Three Monthly Charge: £125.00
Weekly Charge: £12.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 38
Type: Stands
Location: Platforms
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement transport stop on the station forecourt

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local bus services

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Step free access to each platform, but not between platforms. For trains towards Norwich access is via a footpath off Croxton Road, for trains towards Ely the step free access it through the station car park off Station Road.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: On platform 2.
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 7:00 AM to 1:30 PM
Saturday 7:00 AM to 1:30 PM
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 19/06/2021 16:35:32