Thurston

Address

Thurston station
Station Hill
Thurston
IP31 3QU

General information

Station Operator:
LE
Station Code:
TRS
Staffing Level:
unstaffed
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Help points can be found at the following location(s):

  • Just outside the entrance on to the platforms and next to the ticket machine, fixed to a small white post

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
14
Daily Charge:
£4.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
20
Type:
Stands
Location:

There are twenty cycle stands located next to the ticket machine and the entrance on to the platforms.

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off at the bus stops on Station Hill, near the entrance to the station car park.

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Cambridge) is via the barrow crossing at the end of the platform.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Accessible Taxis:
No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp Assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 12/3/2022 3:42:55 PM