Monday to Friday:
6:00 AM to 9:15 PM
6:30 AM to 9:15 PM
7:10 AM to 8:00 PM
The lifts are out of order between platform 2 and the exit at Sutton Surrey station.
From Friday 24 April until further notice, this ticket office will have reduced opening hours due to the coronavirus pandemic. Instead the new opening times will be:
Monday to Friday: 06:00 - 20:00
Saturday: 06:30 - 20:00
Sunday: 07:10 - 20:00
Ticket buying & collection
Oyster Pre Pay:
Top-Up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Applicable Operators: Southern, Thameslink
Lost Property Contact Available:
Customer Help Points:
Passenger Information Systems:
Convenience store, concourse
Station Buffet Note:
Coffee vendor, Platform 1
Telephones (Cards & Coins):
Toilets are located on Platform 1 and on Platform 2/3. The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.
Waiting Room Note:
Station Car Park
<a href="https://www.southernrailway.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here.
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
Available during staffing hours. Radar key controlled.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This is a Category A station: This station has step-free level access to all platforms via lifts. Assistance Meeting Point is on platforms 2 and 3.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Located at the front and side of the station
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 5:30 AM to 12:30 AM
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
The information in this document was generated 16/09/2021 15:22:20