Southend Victoria

Address

Southend Victoria station
Victoria Avenue
Southend-on-Sea
SS2 6AZ

Ticket office

Monday to Friday: 6:00 AM to 9:45 AM
Saturday: 6:00 AM to 9:45 AM
Sunday: 7:00 AM to 10:45 AM

General information

Station Operator: LE
Station Code: SOV
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on platforms 1 and 2

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:
  • Mini supermarket
  • Passport Photo Booth
Station Buffet: Yes
Station Buffet Note:
  • Coffee shop
  • Cold drinks vending machine
  • Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 14
Daily Charge: £6.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 62
Type: Stands
Location: Beside station building in secure compound
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop on station forecourt

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Taxi rank at front of station

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:00 AM to 11:00 PM
Saturday 6:00 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 09:00:51