Monday to Friday:
5:55 AM to 8:00 PM
6:25 AM to 7:30 PM
8:55 AM to 8:30 PM
Temporary changes to ticket office opening hours at Stoke-on-Trent station
during Coronavirus: Weekday 07:00-19:00, Saturday 07:00-18:30, Sunday
08:55-19:30. Assistance and information is available from staff whilst trains
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
Ticket machines can be found in the booking hall.
Lost Property Contact Available:
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Customer Help Points:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Telephones (Cards & Coins):
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Waiting Room Note:
Closed until further notice.
Stoke on Trent Car Park 1 (South End of Platform 1)
Avanti West Coast
Three Monthly Charge:
Car Parking Contact Available:
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Rail replacement coach services can be found at the front of the station.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step-free access to all platforms / the platform
Accessible Taxis Note:
By the North end of platform 1
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 12:00 AM
Saturday 5:30 AM to 11:30 PM
Sunday 7:30 AM to 12:00 AM
The information in this document was generated 04/03/2021 15:41:49