Stoke-on-Trent

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
ST4 2AA

Ticket office

Monday to Friday: 5:55 AM to 8:00 PM
Saturday: 6:25 AM to 7:30 PM
Sunday: 8:55 AM to 8:30 PM

Station details

Alerts

Temporary changes to ticket office opening hours at Stoke-on-Trent station during Coronavirus: Weekday 07:00-19:00, Saturday 07:00-18:30, Sunday 08:55-19:30. Assistance and information is available from staff whilst trains are running.

General information

Station Operator: VT
Station Code: SOT
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Ticket machines can be found in the booking hall.

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Waiting Room: No
Waiting Room Note: Closed until further notice.

Car parking

Car parking: Yes
Name: Stoke on Trent Car Park 1 (South End of Platform 1)
Operator: Avanti West Coast
Spaces: 157
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £132.00
Three Monthly Charge: £374.00
Car Parking Contact Available: No
Website: Go to website
Note:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 88
Type: Compound
Location: all platforms
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This station has step-free access to all platforms / the platform
Accessible Taxis: No
Accessible Taxis Note:

By the North end of platform 1

Accessible Ticket Machines: No
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:30 AM to 12:00 AM
Saturday 5:30 AM to 11:30 PM
Sunday 7:30 AM to 12:00 AM

The information in this document was generated 04/03/2021 15:41:49