Ticket buying & collection
A Permit to Travel machine is available for use when the Ticket Office is closed.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
On both platforms
Charging starts from 22 September 2019
Dial a Cab 01543 254999
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
Level access to Birmingham platform via side gate. Small step to Booking Hall from forecourt, but accessible step-free via side gate and platform. 20 steps down to Lichfield platform from road overbridge.
Accessible taxis are not available
Saturday 7:00 AM to 10:00 AM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 02/12/2021 15:22:20