Monday to Friday:
5:50 AM to 7:00 PM
6:30 AM to 7:00 PM
8:00 AM to 7:00 PM
Lost Property Contact Available:
020 7401 7861
Please contact South Western Railway Customer Service Centre on 0345 6000 650
Customer Help Points:
Customer Help Points Note:
Help points are available on all platforms
Telephones (Cards & Coins):
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance.
32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal.
Level access to all platforms.
Stepped footbridge between paltforms is also available
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (by 10pm the night before travel for other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.