London Paddington station
Monday to Sunday:
The First Class Lounge is currently closed.
Please use the following link for more information - https://www.gwr.com/plan-journey/first-class/first-class-lounges
If you have arranged assisted travel and are travelling from this station then please go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Great Western Railway, TfL Rail
Lost Property Contact Available:
0330 024 0215
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Customer Help Points:
ATM Machine Note:
Located on concourse
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Station Buffet Note:
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins):
Accessible toilets are located on Platforms 1.
The Changing Places and Toilet Facilities on Platform 12 are temporarily closed for maintenance works.
Waiting Room Note:
Station Car Park
APCOA Parking (UK) Limited
Car Parking Contact Available:
0345 165 2030
Cycle Storage Availability:
On platform 8/9 and 10
Cycle Storage CCTV:
Taxi Rank Note:
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
Bus Service Note:
Can be found on near by streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
There are 2 drop off / pick up points (waiting is not permitted):
- The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
- The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of platform 1, around 400m from the station. The route is step-free.
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Accessible Toilets Note:
Accessible toilets are located on Platforms 1
The toilet facilities on platform 12 are temporarily closed for maintenance works
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
Accessible Taxis Note:
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
Mobility assistance is available at this station 24 hours a day.
It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.
Passengers for Heathrow Express may also arrange assistance through - 0208 757 270
The information in this document was generated 11/05/2021 19:53:07