The First Class Lounge has now re opened subject to social distancing and capacity rules.
Please use the following link for more information - https://www.gwr.com/plan-journey/first-class/first-class-lounges
Ticket buying & collection
Accessible toilets are located on Platforms 1 and 12. A Changing Places facility is located on Platform 12.
There are two dedicated breastfeeding rooms / mother and baby rooms. One within the Ladies toilets on platform one and the other within the public toilets on platform 12.
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
Can be found on near by streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
There are 2 drop off / pick up points (waiting is not permitted):
- The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
- The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of platform 1, around 400m from the station. The route is step-free.
Accessible toilets are located on Platforms 1 and 12.
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.
It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.
Passengers for Heathrow Express may also arrange assistance through - 0208 757 270
The information in this document was generated 23/09/2021 11:38:52