Norwich station
Station Approach

Ticket office

Monday to Friday: 4:45 AM to 8:45 PM
Saturday: 4:45 AM to 8:45 PM
Sunday: 6:45 AM to 8:45 PM

General information

Station Operator: LE
Station Code: NRW
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

on concourse

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent Mini supermarket Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: All toilets are located on the concourse including the accessible (radar key) toilet
Waiting Room: No
Waiting Room Note:

There are two waiting rooms, one is located by platform 1 and the other one is next to the toilets and close to platform 5.

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 62
Annual Charge: £2163.00
Daily Charge: £13.00
Monthly Charge: £216.00
Off Peak Charge: £12.00
Three Monthly Charge: £618.00
Weekly Charge: £55.00
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 442
Type: Stands
Location: On forecourt and within station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop on station forecourt

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank at front of station

Bus Service: Yes
Bus Service Note:

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables:

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:



Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system.

Assistance meeting point is the information desk in booking hall.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Ticket machines are located in the ticket hall and on the station concourse.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

At the main station entrance

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:30 AM to 1:30 AM
Saturday 4:30 AM to 1:30 AM
Sunday 6:00 AM to 1:30 AM
Staff Help Available Note:

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 19/08/2022 02:44:25