Norbiton

Address

Norbiton station
Coombe Road West
Norbiton
KT2 7AZ

Ticket office

Monday to Friday: 6:40 AM to 8:25 PM
Saturday: 7:10 AM to 8:25 PM
Sunday: 9:10 AM to 4:40 PM

General information

Station Operator: SW
Station Code: NBT
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 5
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Near the station entrance

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee Shop and vending machines.

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room: No
Waiting Room Note:

Platform 1. Waiting room is heated. Seating is compliant with code of practice.

Car parking

Car parking: Yes

Station Car Park

Spaces: 39
Annual Charge: £1189.00
Daily Charge: £7.40
Monthly Charge: £115.90
Off Peak Charge: £3.50
Three Monthly Charge: £347.70
Weekly Charge: £36.90
Car Parking Contact Available: No
Website: Go to website
Note:

Tickets purchased by RingGo are at the following rates:

Peak £7.20, Off Peak, Sunday and Bank Holiday £3.00, Saturday £6.00, Weekly £35.90

Season ticket holders ONLY before 0930

Overnight parking for non-season ticket holders Fri &Sat only 

Weekend tickets available after 1200 Friday £10.20, £9.00 if purchased by RingGo

Off Peak from 1600 Monday to Saturday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 110
Type: Compound
Location:

Platforms 1 & 2

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Front of Station off Coombe Road (A238)

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Step-free category B1 Station. There is step free access via ramps to both platforms. Interchange via a stepped subway

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: No
Assisted Travel:

If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Assisted Boarding Points

A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:

* Information posters

* Website information

* Assisted Boarding Points Icon

* Announcements and customer information boards around the station.

Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We'll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

The information in this document was generated 19/08/2022 01:42:21