Monday to Friday:
6:20 AM to 7:35 PM
7:30 AM to 2:05 PM
8:10 AM to 4:25 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Southern, Thameslink
Lost Property Contact Available:
Customer Help Points:
Passenger Information Systems:
Passport Photo Booth
Telephones (Cards & Coins):
Platform 1, towards the Racecourse
Waiting Room Note:
There is a heated waiting room in Booking hall and shelters on both platforms
Station Car Park
<a href="https://www.southernrailway.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This is a Category B3 station: Step free access to platform 1 (to London). Steps to platform 2 (to East Grinstead). No step free interchange between platforms possible.
Assistance Meeting Point is the Ticket Office.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:20 AM to 7:35 PM
Saturday 7:30 AM to 2:05 PM
Sunday 8:10 AM to 4:25 PM
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
- pressing the 'emergency & assisted travel' Help Point button
- calling us on the freephone number 0808 168 1238
- texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 01/07/2022 01:58:51