Kennett

Address

Kennett station
Station Road
Kennett
CB8 7QD

General information

Station Operator:
LE
Station Code:
KNE
Staffing Level:
unstaffed
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Bury St Edmunds and Ipswich) - Next to the waiting shelter, fixed to a short grey post
  • Platform 2 (for trains towards Cambridge) - Next to the waiting shelter, fixed to a short grey post at the back of the platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
Greater Anglia
Spaces:
12
Car Parking Contact Available:
No
Phone number:
0345 600 7245
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
22
Type:
Lockers
Location:

There are ten cycle stands and two cycle lockers which are all adjacent to Platform 1 (for trains towards Bury St Edmunds and Ipswich) and these can be accessed from the station car park.

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Rail replacement bus services do not serve this station. Customers are advised to use either Bury St Edmunds or Newmarket stations for rail replacement services.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Irregular Local Buses

Accessibility

Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to each platform via a ramped footbridge.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Accessible Taxis:
No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp Assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 11/30/2022 7:20:18 AM