Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Northern
Lost Property Contact Available:
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
Station Buffet Note:
The Old Ticket Office
Cafe situated on the station platform
Telephones (Cards & Coins):
Cycle Storage Availability:
Next to subway access
Cycle Storage CCTV:
Location for rail replacement services:
Pick Up / Drop Off at the service bus stops on High Street close to the traffic lights at the road junction. (Station side for Harrogate, opposite side for York).
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access at this station, but not entirely obstacle free. Step free access to both platforms via short ramps from separate entrances. Step-free access between platforms is via a pedestrian level crossing with hinged, locking gates (controlled by the signaller in the adjacent Signal Box), or a steep route via the street (300m), in places without a pavement. If you are using the level crossing, please allow sufficient time before your train as the gates are locked shut when trains are arriving, departing and when terminating trains from Leeds are shunting from one platform to the other.
To find our more about travelling around this station, please see the 360 map click here
Accessible Taxis Note:
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Cards Only - No Cash Accepted
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Not suitable for wheelchair users as there are steps leading to the platforms. However, there is step free access from the car park onto the station entrance.
Staff Help Available:
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 09/08/2022 11:50:55