Harwich International

Address

Harwich International station
Parkeston Quay
Harwich
CO12 4SR

General information

Station Operator:
LE
Station Code:
HPQ
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Help points can be found at the following location(s):

  • Platform 1 - Next to the ferry terminal entrance / exit onto the platform, fixed to the platform-facing wall of the station building
  • Platforms 2/3 - Next to the information poster boards

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:
Passport Photo Booth
Station Buffet:
Yes
Station Buffet Note:

Self-service vending machines providing hot and cold drinks and snacks are available inside the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

An accessible toilet is available, although a radar key is not required to access this facility. The toilets are located in the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times.

Waiting Room:
No

Car parking

Car parking:
Yes

Harwich Port Car Park

Operator:
Harwich Port
Spaces:
250
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
16
Type:
Stands
Location:

There are two cycle stands towards the end of the station building furthest from the ferry terminal on Platform 1. There are also six cycle stands located on Platform 2/3.

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off at the bus stop on East Dock Road, near the sign for long / short stay car park. For boat train services, buses will pick up and drop off from behind Platform 1.

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to all platforms with lifts available.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Note:

Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 11/30/2022 12:18:01 AM