Hockley

Address

Hockley station
Station Approach
Hockley
SS5 4BG

Ticket office

Monday to Friday: 6:00 AM to 7:30 PM
Saturday: 6:00 AM to 7:40 PM
Sunday: 8:10 AM to 3:40 PM

General information

Station Operator: LE
Station Code: HOC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help point avaiable on platform 1.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located outside the station
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee stand, limited opening hours

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets including accessible (radar key) toilets are on platform 1
Waiting Room: No
Waiting Room Note:

Heated waiting rooms on both platforms

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 147
Annual Charge: £1318.00
Daily Charge: £7.80
Monthly Charge: £132.00
Off Peak Charge: £5.00
Three Monthly Charge: £377.00
Weekly Charge: £32.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 80
Type: Wheel Racks
Location:

Within car park

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stops are away from the Station, Located on Spa Road.

Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.

Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.

Directional Signage is provided at the station entrance and at both Public Bus Stops.

Check before travel.

Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 7:30 PM
Saturday 6:00 AM to 7:40 PM
Sunday 8:10 AM to 3:40 PM
Staff Help Available Note:

Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 17/08/2022 17:26:33