Hockley

Address

Hockley station
Station Approach
Hockley
SS5 4BG

Ticket office

Monday to Friday: 6:00 AM to 7:30 PM
Saturday: 6:00 AM to 7:40 PM
Sunday: 8:10 AM to 3:40 PM

General information

Station Operator: LE
Station Code: HOC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help point avaiable on platform 1.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located outside the station
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Cold drinks vending machine Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets including accessible (radar key) toilets are on platform 1
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 147
Annual Charge: £1318.00
Daily Charge: £7.80
Monthly Charge: £132.00
Off Peak Charge: £5.00
Three Monthly Charge: £377.00
Weekly Charge: £32.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 80
Type: Wheel Racks
Location:

Within car park

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stops are away from the Station, Located on Spa Road.

Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.

Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.

Directional Signage is provided at the station entrance and at both Public Bus Stops.

Check before travel.

Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 7:30 PM
Saturday 6:00 AM to 7:40 PM
Sunday 8:10 AM to 3:40 PM
Staff Help Available Note: Driver only operated services. Mobile assistance teams operate within the area and can be available for booked assists. Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 21/09/2021 20:59:30