Ticket buying & collection
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day
**Hemel Hempsted is accredited by the Secure Station Scheme**
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
Taxi free phone
Information to plan your onward journey is available in a printable format here
Booking clerk would go outside and serve the customer.
Public telephones are not accessible
There are lifts providing step free access between the subway and all platforms.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible taxis are available
Card payment only.
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 7:00 PM
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 20/01/2022 20:40:50