Monday to Friday:
7:00 AM to 4:00 PM
8:00 AM to 3:00 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located on Platform 1 (shared facility for Ladies and Gents). The toilet facilities are available: Monday - Friday 07:00-16:00, Saturday 08:00-15:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Station Car Park
Off Peak Charge:
Car Parking Contact Available:
0330 1235 247
Charging starts from 1 September 2019
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: Picks up/sets down on station car park
Taxi Rank Note:
Roberts 01562 885781
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
1 to 1 contact with ticket office staff
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has level access to both platforms via separate entrances. There is step-free access between platforms via the street.
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 7:00 AM to 4:00 PM
Saturday 8:00 AM to 3:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 07/05/2021 15:12:06