Hackney Downs

Address

Hackney Downs station
Dalston Lane
Hackney
E8 1LA

Ticket office

Monday to Friday: 7:30 AM to 10:00 AM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

General information

Station Operator: LO
Station Code: HAC
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 2
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia, London Overground

Passenger services

Lost Property Contact Available: No
Phone number: 0343 222 1234
Website: Go to website
Ticket Gate: Yes
Customer Services: 0343 222 1234
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

Located on platform 1

Station Buffet: Yes
Station Buffet Note: Cold drinks vending machine Food vending machine
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 32
Type: Stands
Location:

Alongside station entrance

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford

Use Bus stop D in Amhurst Road for southbound services to Liverpool Street

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

London buses operate from outside the station

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: No
Step Free Access: No
Step Free Access Note:

There are steps to all platforms

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:20 AM to 8:00 PM
Saturday 6:20 AM to 8:00 PM
Sunday 8:20 AM to 3:30 PM
Staff Help Available Note:

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.


London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

The information in this document was generated 09/08/2022 09:57:52