Great Bentley

Address

Great Bentley station
Station Road
Great Bentley
CO7 8LH

General information

Station Operator: LE
Station Code: GRB
Staffing Level: unstaffed
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Ticket machine is located on platform 2.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points at this station can be found at the following location(s):

  • Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze) - Just beyond the sheltered waiting area but before the toilets, fixed to the platform-facing wall of the former station building

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Toilets are located on Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze). Planned opening times for toilet facilities at this station are:

Monday to Friday 07:00-13:00
Saturday Closed
Sunday and Bank Holidays Closed

Please note that due to any unforeseen circumstances, these planned opening times are subject to change.

Waiting Room: No

Car parking

Car parking: Yes

Operator: Greater Anglia
Spaces: 6
Car Parking Contact Available: No
Phone number: 0845 600 7245
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 10
Type: Stands
Location:

There is a sheltered cycle parking area with five cycle stands which can be located next to the entrance to Platform 2 (for trains towards Thorpe-le-Soken, Clacton, and Walton-on-the-Naze).

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement bus services stop at the bus stops on Plough Road, before the level crossing.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local buses serve Colchester, Clacton, and Brightlingsea

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to both platforms from Plough Road, with approximately 30 metres between the two entrances which are either side of the level crossing.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the two ticket machines at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 19/08/2022 02:10:36