Travelling through London Euston?
The escalators between the concourse and the Underground are being upgraded until July 2021. This means that you may have to queue to access the remaining escalators.
If you can, please use an alternative nearby station. Please allow more time to travel and plan ahead at www.nationalrail.co.uk/eustonescalators
Euston station car park has now closed
Alternative parking can be found nearby at St Pancras station and there is some on-street parking in the area surrounding Euston station. For more information, you can contact the HS2 helpdesk on 08081 434434.
London Northwestern Railway ticket office closing
The LNR ticket office will close on 30 March 2021. Please use the Avanti West Coast ticket office on the main concourse or any of the self-service ticket machines around the station.
Ticket buying & collection
The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00
Saturday - 08:30 to 21:00
Sunday - 07:30 to 21:00
Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
Located by the entrance to platforms 16-18
Go to Platform 2, there is a gate adjacent to the station from the main road.
The taxi rank is located beneath the station.
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
Tuesday 4:30 AM to 1:30 AM
Wednesday 4:30 AM to 1:30 AM
Friday 4:30 AM to 2:00 AM
Saturday 4:30 AM to 2:00 AM
Sunday 5:15 AM to 1:30 AM
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hours in advance using the following numbers of the train company you are travelling with:
- Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
- London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
- London Overground - 0343 222 1234, textphone 020 3031 9331
- Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
Upon arrival customers may have to wait up to 5 minutes for assistance to arrive. We advise customer to wait on-board for staff. Customers waiting longer may wish to contact reception on 0207 922 6482.
The information in this document was generated 15/05/2021 12:09:56