Ely

Address

Ely station
Station Road
Ely
CB7 4BS

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM

Station details

Alerts

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

 

General information

Station Operator: LE
Station Code: ELY
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

On each platform

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 143
Annual Charge: £1050.00
Daily Charge: £7.00
Monthly Charge: £105.00
Off Peak Charge: £6.00
Three Monthly Charge: £300.00
Weekly Charge: £28.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 330
Type: Stands
Location:

In station car park

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement transport stop at station entrance

Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:15 AM to 1:00 AM
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM
Staff Help Available Note: Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 24/09/2021 04:17:56