Monday to Friday:
7:00 AM to 5:30 PM
7:00 AM to 1:30 PM
9:00 AM to 3:30 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Northern
Lost Property Contact Available:
Customer Help Points:
Passenger Information Systems:
Telephones (Cards & Coins):
Waiting Room Note:
There are shelters provided on both platforms.
Waiting Room opening times correspond with the ticket office opening times.
Car Parking Contact Available:
Cycle Storage Availability:
Within car park
Cycle Storage CCTV:
Location for rail replacement services:
Pick Up/Drop Off on Yarm Road at the rail replacement bus stop
Taxi Rank Note:
Bus Service Note:
There is a bus stop located close to the station within walking distance. Busline 0871 200 2233
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
There is access onto an island platform via a ramped footbridge, which is quite steep and may be unsuitable for mobility impaired customers.
Step free access from car park to station entrance.
To find our more about travelling around this station, please see the 360 map click here
Accessible Taxis Note:
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Step free access from car park to station entrance
Staff Help Available:
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/08/2022 08:05:32