Darlington station
Bank Top

Ticket office

Monday: 6:00 AM to 8:00 PM
Tuesday: 6:00 AM to 8:00 PM
Wednesday: 6:00 AM to 8:00 PM
Thursday: 6:00 AM to 8:00 PM
Friday: 6:00 AM to 8:00 PM
Saturday: 6:30 AM to 7:45 PM
Sunday: 8:00 AM to 8:00 PM

Station details


The Ticket Office at Darlington is currently operating revised Ticket Office opening times. It is expected to be open from 08:00 until 16:00 daily but this could change given staff availability.

General information

Station Operator: GR
Station Code: DAR
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Three machines outside the travel centre and one machine inside the travel centre.

Passenger services

Lost Property Contact Available: No
Phone number: 01302 362175
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer Help Points: No
Customer Help Points Note:

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Car parking

Car parking: Yes
Name: Station Car Park
Operator: London North Eastern Railway
Spaces: 382
Annual Charge: £1497.00
Daily Charge: £12.00
Monthly Charge: £194.00
Off Peak Charge: £5.00
Three Monthly Charge: £499.00
Weekly Charge: £51.00
Car Parking Contact Available: No
Website: Go to website

For a map of how to get to the car park, please click here


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 152
Type: Compound
Location: stations front
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement coach services depart from the station entrance

Taxi Rank: Yes
Taxi Rank Note:

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

Station Taxis 01325 468 888

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Public Telephones: No
Accessible Public Telephones Note:

text phones are available and staff are on hand to assist as required due to no low level phones

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Accessible Taxis: No
Accessible Taxis Note:

Generally available but advance booking recommended

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 6:00 AM to 11:59 PM
Sunday 24 hours
Staff Help Available Note:

Assistance meeting point is Customer Information Point, platform 4 

The information in this document was generated 27/01/2022 18:04:49