Darlington

Address

Darlington station
Bank Top
Darlington
DL1 4AA

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:00 AM to 6:00 PM

Station details

Alerts

The Ticket Office at Darlington is currently operating revised Ticket Office opening times. It is expected to be open from 08:00 until 16:00 daily but this could change given staff availability.

General information

Station Operator: GR
Station Code: DAR
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Three machines outside the travel centre and one machine inside the travel centre.

Passenger services

Lost Property Contact Available: No
Phone number: 01302 362175
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points: No
Customer Help Points Note:

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Station Buffet Note: Coffee shop, WHSmiths and Café available for refreshments
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Car parking

Car parking: Yes

Station Car Park

Operator: London North Eastern Railway
Spaces: 382
Annual Charge: £1375.00
Daily Charge: £12.50
Off Peak Charge: £6.25
Weekly Charge: £50.00
Car Parking Contact Available: No
Website: Go to website
Note: Friday - Monday long weekend parking - £12.00, purchase tickets on the day

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 152
Type: Compound
Location: stations front
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement coach services depart from the station entrance

Taxi Rank: Yes
Taxi Rank Note:

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

Station Taxis 01325 468 888

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Public Telephones: No
Accessible Public Telephones Note:

text phones are available and staff are on hand to assist as required due to no low level phones

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis: No
Accessible Taxis Note:

Generally available but advance booking recommended

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 6:00 AM to 11:59 PM
Sunday 24 hours
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 29/06/2022 01:12:37