Monday to Friday:
5:40 AM to 9:40 PM
5:40 AM to 9:40 PM
7:10 AM to 8:40 PM
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
There are 3 machines next to the ticket barrier
Lost Property Contact Available:
03333 211 202
Customer Help Points:
ATM Machine Note:
Located on the concourse.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
National Car Parks Ltd
Car Parking Contact Available:
0345 050 7080
Cycle Storage Availability:
On the concourse
Cycle Storage CCTV:
Location for rail replacement services:
At the bus stop outside the station front
Taxi Rank Note:
At the front of the station
Bus Service Note:
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access is available to all platforms via lifts.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 3:00 AM to 1:00 AM
Staff Help Available Note:
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 25/06/2022 23:03:56