Chepstow

Address

Chepstow station
Station Road
Chepstow
NP16 5PD

Ticket office

Monday: 7:00 AM to 12:00 PM
Tuesday: 7:00 AM to 12:00 PM
Wednesday: 7:00 AM to 12:00 PM
Thursday: 7:00 AM to 12:00 PM
Friday: 7:00 AM to 12:00 PM

General information

Station Operator: AW
Station Code: CPW
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: No
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Café
Telephones (Cards & Coins): No
Toilets: Yes
Waiting Room: No

Car parking

Car parking: Yes
Name: Chepstow Station Car Park
Operator: Transport for Wales
Spaces: 11
Car Parking Contact Available: No
Phone number: 03333 211 202
Website: Go to website

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.
Taxi Rank: Yes
Taxi Rank Note:

There is a taxi rank outside the front of the station. 

Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Category B3

Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

 The ticket machine takes debit and credit cards only. 

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: Set down and pick up outside the station entrance.
Staff Help Available: Yes
Staff Help Available Note: No platform staff available. Assistance is provided by the Conductor on the train.

The information in this document was generated 27/02/2021 12:15:05