The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Northern, TransPennine Express
Lost Property Contact Available:
Customer Help Points:
Telephones (Cards & Coins):
There are toilets in the café but this is not operated by the station operator and are for café customers only
Waiting Room Note:
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
Station Car Park
Car Parking Contact Available:
0800 200 6060
Cycle Storage Availability:
Within Car park
Cycle Storage CCTV:
Location for rail replacement services:
Pick Up / Drop off outside station entrance.
Taxi Rank Note:
Taxi rank outside front of station
Bus Service Note:
Busline 0871 200 2233
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
staff will come out of the office to assist
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Access to North Bound platform via ramp and roadside pavement
- Category B Station
- Please note there are no tactile pavings at this station
To find our more about travelling around this station, please see the 360 map click here
Accessible Taxis Note:
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Level access from car park.
Staff Help Available:
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/4/2022 7:11:20 AM