London Charing Cross


London Charing Cross station
The Strand

Ticket office

Monday to Sunday: 24 hours

Station details


From Monday 21 February to Spring 2022 there will be no step-free access between Charing Cross railway / London underground station

Sorry for the disruption this will cause. The nearest accessible station is Waterloo East (for London underground services) ​​​​​​​

On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

General information

Station Operator: NR
Station Code: CHX
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern, Southern
Ticket Office Note: The ticket office is situated on the concourse

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Help Points: Yes
Customer Help Points Note:

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Located on the central passage in the main concourse.
Waiting Room: No

Car parking

Car parking: Yes

Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 20
Type: Stands
Location: Within car park and station forecourt
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Bus Service: Yes
Bus Service Note:

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Accessible Public Telephones: No
Accessible Public Telephones Note:

On the central passage in the main concourse

Accessible Toilets: Yes
Accessible Toilets Note:

Located on the central passage in the main concourse. Radar key for accessible toilets

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Accessible Taxis: No
Accessible Taxis Note: Accessible taxis are located outside the front of the station


Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

On the concourse in front of the ticket office.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Staff Help Available: Yes
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 10/08/2022 09:10:05