London Charing Cross station
Monday to Sunday:
From Monday 21 February to Spring 2022 there will be no step-free access between Charing Cross railway / London underground station
Sorry for the disruption this will cause. The nearest accessible station is Waterloo East (for London underground services)
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
Ticket buying & collection
Oyster Pre Pay:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Applicable Operators: Southeastern, Southern
Ticket Office Note:
The ticket office is situated on the concourse
Lost Property Contact Available:
0330 024 0215
Customer Help Points:
Customer Help Points Note:
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Telephones (Cards & Coins):
Located on the central passage in the main concourse.
Car Parking Contact Available:
Cycle Storage Availability:
Within car park and station forecourt
Cycle Storage CCTV:
Taxi Rank Note:
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Bus Service Note:
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Accessible Public Telephones:
Accessible Public Telephones Note:
On the central passage in the main concourse
Accessible Toilets Note:
Located on the central passage in the main concourse. Radar key for accessible toilets
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Accessible Taxis Note:
Accessible taxis are located outside the front of the station
Accessible Ticket Machines:
Accessible Ticket Machines Note:
On the concourse in front of the ticket office.
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Staff Help Available:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/08/2022 09:10:05