Monday to Friday:
6:30 AM to 7:00 PM
7:00 AM to 7:00 PM
8:45 AM to 3:40 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Help points available on each platform.
ATM Machine Note:
Located on concourse
Passport Photo Booth
Station Buffet Note:
Telephones (Cards & Coins):
The accessible toilets are located on the concourse and available during staffing hours, key available from ticket office
Waiting Room Note:
Station Car Park
National Car Parks Ltd
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Substitute bus services stop outside station entrance
Taxi Rank Note:
out of station turn left
Bus Service Note:
Buses operate from outside the station. Cheshunt is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:15 AM to 7:45 PM
Saturday 6:15 AM to 7:45 PM
Sunday 8:15 AM to 3:40 PM
Staff Help Available Note:
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 02/12/2021 09:13:32