Cardiff Queen Street


Cardiff Queen Street station
Station Terrace
CF10 4EY

Ticket office

Monday: 7:40 AM to 6:00 PM
Tuesday: 7:40 AM to 6:00 PM
Wednesday: 7:40 AM to 6:00 PM
Thursday: 7:40 AM to 6:00 PM
Friday: 7:40 AM to 6:00 PM
Saturday: 7:40 AM to 6:00 PM
Sunday: 10:00 AM to 3:30 PM

General information

Station Operator: AW
Station Code: CDQ
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Near the main entrance

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key and are only available during staffing hours.
Waiting Room: No
Waiting Room Note: Seating area in the café on platform 3/4.

Car parking

Car parking: No


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands

to the right of the station front 

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

For services towards Cardiff Central use the bus stop at the front of the station.

For services towards Cathays use the bus stop in front of the shop opposite the station entrance.

Please ask a member of station staff if you are unsure of which stop to use.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Limited service from stop outside station Mondays to Fridays


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website:”

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:30 AM to 11:00 PM
Tuesday 6:30 AM to 11:00 PM
Wednesday 6:30 AM to 11:00 PM
Thursday 6:30 AM to 11:00 PM
Friday 6:30 AM to 11:00 PM
Saturday 6:30 AM to 11:00 PM
Sunday 8:00 AM to 11:00 PM
Staff Help Available Note: Help provided by on train staff outside staffing hours.

The information in this document was generated 16/05/2022 18:57:36