Braintree Freeport

Address

Braintree Freeport station
Chapel Hill Retail Park
Braintree
CM77 8YH

General information

Station Operator: LE
Station Code: BTP
Staffing Level: unstaffed
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia
Ticket Office Note: On the platform

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: Announcements
Shops: Yes
Shops Note:

The station is next to the Braintree Freeport Designer Village shopping centre

Station Buffet: No
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 8
Type: Stands
Location:

Within station, concourse

Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Substitute bus services stop at bus stop at the station entrance
Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: Yes
Step Free Access Note:

Single platform station. This station has step free access to platform.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

There is no assistance meeting point.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: No
Staff Help Available Opening Times: Monday to Sunday Unavailable
Staff Help Available Note: This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 08/05/2021 11:30:01