Braintree Freeport station
Chapel Hill Retail Park
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Greater Anglia
Ticket Office Note:
On the platform
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Passenger Information Systems:
The station is next to the Braintree Freeport Designer Village shopping centre
Telephones (Cards & Coins):
Cycle Storage Availability:
Within station, concourse
Cycle Storage CCTV:
Location for rail replacement services:
Substitute bus services stop at bus stop at the station entrance
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Single platform station. This station has step free access to platform.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
There is no assistance meeting point.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday Unavailable
Staff Help Available Note:
This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 08/05/2021 11:30:01