Ticket buying & collection
At the front of the station
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
London buses operate from outside the station
Step free access to each platform via the road, estimated 30 metre distance from one platform to the other over the level crossing.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Details of nearest taxis are shown on station information poster
Saturday 7:15 AM to 2:00 PM
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use a staffed station such as Tottenham Hale (5 miles south) for London or Broxbourne (8 miles north) for Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 09/08/2022 11:53:04