Ticket buying & collection
Platform 1 just inside entrance.
Customer Help points are located on every platform
Access to car park through the New Forest pub car park.
To Southampton: Bus stop on Main A35 road opposite station entrance
To Brockenhurst: Bus lay-by next to New Forest Hotel
Information to plan your onward journey is available in a printable format here
Step-free category B2 station. Some step-free access to all platforms - please check details. There is step-free access to Platform 1 (for trains to Southampton and London).
Access to Platform 2 (for trains to Bournemouth) is either by stepped footbridge or via uneven gravel path (250m) from the council car park in Ashurst.
Step-free route between platforms is approximately 900m.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 25/06/2022 17:42:16