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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Thameslink network

Please note: All Meet the Manager events at our stations are currently cancelled until further notice, following the most recent government advice on the Coronavirus.

Recent feedback

Thank you to all of our passengers who took the time to speak with members of our senior management team.

Senior managers from all areas of the business were in attendance to meet our customers and answer their questions.

Feedback themes from the latest session are detailed below.

We had a lot of conversations about smart card availability and functionality from passengers across the network.

Information on the Key Smartcard is available the Key Smartcard pages, including details of the benefits and a comprehensive set of frequently asked questions.

Thameslink is asking passengers who use Harpenden and Luton stations for their views on a temporary timetable change that would give Harpenden one more service each weekday, and Luton one fewer. Suggestions are also being invited for other ways to increase peak-time capacity while East Midlands trains are not serving the route.

Further information on this can be found here.