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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Thameslink network

Your chance to speak to our senior management team.

Meet the Manager sessions take place during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

If you’re not able to come to a Meet the Manager session in person, you can register for the online Passenger Panel to take part in online feedback sessions.

Forthcoming Meet the Manager events

Our next Meet the Manager session will be:

  • Blackfriars station on 20 July 2017 from 07:30-09:30am
  • King's Cross station on 14 September 2017 from 07:30-09:30am

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:

If you didn't get the chance to join this session, we look forward to meeting you at a future date.

Claiming back for declassification

If you hold a First Class ticket and the train you were travelling on becomes declassified, you may be eligible to claim. To claim the difference between First and Standard class tickets, you’ll need to complete a claim form. You can complete the form here.

Passenger Watchdogs

Our service is important to our passengers, communities and beyond. So we work hard to keep in touch with a wide variety of stakeholder groups. Great Northern’s services are covered by two statutory passenger groups – London TravelWatch and Passenger Focus. As watchdogs they represent the interests of passengers and we work closely with them to ensure that we’re listening to passengers and using customer insight to improve our services wherever possible. You can find out more here.