Our project management team were in attendance to answer passenger questions and give out handy pointer cards on the industry compensation scheme.

An overview of the scheme is available HERE

The scheme is being delivered in phases:

• Phase 1: We have now completed contacting 63,000 eligible season ticket holders who we had identified from sales records. If you have received a letter or email from us but have not yet finalised your claim, please do so by 30 November 2018
• Phase 2: Eligible season ticket holders who have not been contacted as part of phase 1 can make an online claim between 25 September and 30 November 2018
• Phase 3 Eligible non-season ticket holders will be able to make an online claim from 26 November 2018 to 31 January 2019

Full details are available on our FAQs: railcompensation.thameslinkrailway.com

Many customers were kind enough to acknowledge the improved performance on our services.

• Thameslink are now running approximately 4000 trains more per period than ever before
• Thameslink PPM was 85.7% during the last period – the highest total since April and the 4th consecutive increase
• Cancellations are also at the lowest levels seen since April (4th consecutive decrease), with 98% of trains running as planned last period

Escalators

The escalators at St Pancras are being refurbished over a period of seven weeks to allow all the escalators to reverse. One escalator will be taken out of service per week to complete the works, which should be completed by 21st December 2018. This will cause some inconvenience to customers in the short term though the long term benefit will be that passenger flows can be better managed.

Signage

The directional signage on both platforms has been changed with clearer signs and zones created to show customers where our trains stop.

Gateline extension

There is a plan to have extend the existing gatelines to 18 gates in the early part of the New Year. Each additional gate will be able to pass 15 customers per minute. This will reduce the congestion on the escalators and mezzanine level to the main concourse.

With the winter timetable coming in to effect from December 9th, our team were on hand to advise customers of the improvements being made to their service.

An additional 200 services will be added to the Monday to Friday timetable on Thameslink and Great Northern routes. 30 additional services will operate during the morning and evening peak and 170 services off-peak.

Further information, including downloadable PDFs of the new timetables, can be found on our timetables page.