Many customers made enquiries about the changes they will see in the Summer timetable, launching 19 May. An additional 29 services (13 peak, 16 off peak) will be added to the weekday TL timetable including the second hourly Brighton to Cambridge service.

Saturdays
There will be a new hourly service between Cambridge and Brighton. In addition the service frequency will be doubled on the following routes with: two additional services operate per hour between Bedford and Gatwick Airport and one additional service per hour between Kentish Town and Rainham.

Sundays
There will be a new hourly service between Cambridge and Gatwick Airport. An additional service will also operate each hour on the following routes: between Bedford and Gatwick Airport, Bedford and Three Bridges and between Kentish Town and Rainham. This doubles the frequency of trains between Bedford and Gatwick Airport and Kentish Town and Rainham. In the afternoon two services per hour will operate between Sutton and St Albans City.

Journey planners are up to date for customers to check these journeys from 19 May 2019. Paper timetables can now be found at most stations and PDF timetables are available on our timetables page.

Carnet tickets are only available north of the river for journeys in to London St Pancras, King's Cross and Moorgate stations and some customers spoke to us because their tickets no longer work at the ticket barriers.

Our Carnet tickets offer extremely good value to customers who make regular journeys but don’t travel frequently enough to benefit from a season ticket. Unfortunately these tickets have been subject to misuse, something which over time results in increased cost of travel for all. To better control the use of these tickets, our barriers are sometimes programmed not to accept Carnet tickets and customers will need to present their ticket to a member of staff at the gates. We regret any inconvenience this causes and our staff will continue to help you on your way as quickly as possible.

We were also asked whether there was an intention to extend carnet tickets beyond our London Terminals for customers looking to take advantage of a train going further into central London. The rail industry and the Department for Transport have a policy of reducing the number of ticket types where possible and customers may wish to buy a day return instead, which will be slightly cheaper than the carnet plus two pay-as-you-go Oyster or contactless singles that they may be paying now.

We received many enquiries about smart card availability and functionality from passengers across the network.

Information on this product is available the Key Smartcard pages, including details of the benefits and a comprehensive set of frequently asked questions.