We put together the cabinet to better understand our customers’ views and needs.
In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.
This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.
The cabinet is chaired by our passenger services director, Stuart Cheshire.
What we’ve been talking about
In our last North cabinet meeting at the end of January, agenda items included crime and security, with a presentation being made by our crime and security manager, Tony Holland. We also had a discussion with Matt Gee, head of service delivery, regarding the transition of the Great Northern service delivery centre to the rail operating centre in Three Bridges.
Cabinet members were then shown a presentation on a new system that allows us to recognise when on-board toilets are out of service, giving us the opportunity to plan ahead and get them serviced and working as soon as possible. Finally we discussed the ‘humps’ that have recently been added to many ‘core’ stations, giving disabled passengers the ability to board and disembark our Class 700 trains without the need for staff assistance.