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Last updated: 23:37
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Customer Cabinet

The North Customer Cabinet brings together staff and passengers from across the Great Northern and Thameslink networks to give advice and recommendations on customer strategy and collaborate on practical initiatives for improvements.

Working together

We put together the cabinet to better understand our customers’ views and needs.

In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.

This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.