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Customer Cabinet

The North Customer Cabinet brings together staff and passengers from across the Great Northern and Thameslink networks to give advice and recommendations on customer strategy and collaborate on practical initiatives for improvements.

Working together

We put together the cabinet to better understand our customers’ views and needs.

In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.

This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.

A platform for your views

We need your knowledge and views to help improve the customer experience for passengers travelling on our Thameslink, Southern, Great Northern and Gatwick Express services.

We are recruiting volunteer members for our Customer Cabinets. As a passenger travelling on our services, this is your chance to review, feedback and help drive improvements with senior members of our organisation.

This important voluntary panel offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. You will also have the opportunity to give advice and recommendations on customer strategy and business planning.

We’re looking for customers from across our routes to ensure that the panel represents as much of our network and customer base as possible.

Ideally, we are looking for a group of people who do not already have a channel of communication with us to ensure that we engage with the ‘everyday customer’. You will be required to attend an evening meeting once every two months and to participate in activities and correspondence in between panel meetings.

If you have constructive opinions and a desire to support and improve customer experience, please get in touch. In return we will give you full access to the network.

Please note the closing date for applications is 15 November 2019 and interviews are scheduled to take place late November/December. If you are unable to attend an interview, we regret that we may not be able to progress your application further.

How to apply

If you would like to be considered for this role, please complete an application form.

If you would like any further information on the customer cabinets, please email