The below Book with Confidence policy applies to Advance tickets bought on or before 30 November 2022. Please note rail vouchers are valid for one year from issue.
Following other transport industries, we are reinstating the standard Advance ticket terms and conditions that existed before the pandemic, from 1 December 2022.
For more information, please visit National Rail Enquiries.
We understand that you may need to change your travel plans as a result of changing COVID restrictions.
Whether you are looking to change the date of your journey or get a refund, we have put the following information together to help you book with confidence.
If you have a ticket on departure booking and you have not collected your ticket, please apply for a refund via the online refund form.
The information is based on the different ticket types in place, if you hold a paper ticket and you’re not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following.