On Track app
Your questions about Thameslink's On Track app answered here…
How can I get the app?
How much will the app cost to download?
Nothing, the app is absolutely free.
Why isn’t there an app for other Smartphones such as Windows and BlackBerry?
We are looking at the possibility of other apps. In the meantime, please use our mobile site with these devices.
What if I cannot get the app to work?
Please contact our customer services team on 0345 026 4700.
What if I have some comments or feedback on the app?
We would love to hear your feedback.
You can contact us directly through the app by using the customer services menu option. Or you can call our customers services team at 0345 026 4700 or leave feedback in either of the app stores.
Can I plan journeys and buy tickets for stations and journeys outside of Thameslink?
Yes, you can plan and buy tickets for any journey in the UK, with no commission charges.
Can I pay for car parking and claim Delay Repay through the app?
Yes you can. Please follow the menu options for car parking and customer services respectively.
How do I add a railcard?
Once you have planned a journey, select the three dots on the top right of the screen to see more options. You will see an option to ‘add a railcard’.
Please note that once a railcard is selected, all prices displayed in the app will reflect the railcard discount. Railcards will automatically apply to all journeys planned subsequent to selecting a railcard.
To remove a railcard, repeat the steps above and select ‘none’ on the railcard screen.
How do I select specific train operators for journeys?
Once you have planned a journey, select the three dots at the top tight of the screen to see more options. Select ‘edit a journey’, followed by the ‘prefer Thameslink trains’ option.
This will only apply to the specific journey you are planning and will not automatically apply to future planned journeys. You will need to follow these steps for each journey you plan.
Where do I find out which operator is running a service?
Once you have planned a journey and selected your preferred train and time, you will see each section of the journey beneath a map.
Click into the specific leg or stage of the journey and you will see the name of the train operator at the top of the screen, above the stops on that stage of your journey.
How can I find out how to get to a station?
Select the menu option by swiping left or tapping the yellow/green menu icon at the bottom left of most screens.
Select station information from the menu and chose the station you wish to find. By clicking on the map at the top of this screen you will be able to see your own position in relation to the station you have selected.
Please note: for this feature to work, you will need location services turned on within the app. To check if location services are on go to settings, privacy, location services and select on for the app (iOS only).
How do I personalise my dashboard?
You can personalise your dashboard by removing widgets, adding or deleting information within widgets or re-ordering your widgets.
To re-order items within your dashboard select the eye icon in the top right corner of the screen. This allows you to re-order or hide any widgets.
To update an individual widget select the cog in the top right corner of the widget, where you can add, delete or re-order information.