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Improving your railway

We’re committed to improving your experience with Thameslink with big changes on board, at stations and behind the scenes.

Britain Runs On Rail 

In Partnership for Britain’s Prosperity: A plan to change, invest and secure prosperity for Britain

Thousands of people use our trains every day to get to school, work or see friends. It’s because of the importance of rail to passengers, communities, our staff and the economy, we have partnered with the rail industry to deliver a plan to change, invest and secure prosperity for Britain.

As part of this plan we have committed to our four vows: to strengthen our contribution to the economy, freeing up taxpayer money; increase customer satisfaction; boost local communities through local decision making, investment and discounted travel for those who need it most; and give our employees and communities the opportunity of more jobs and a rewarding career in rail.

To find out more visit

Harpenden & Luton consultation survey

We’re running a consultation for passengers at Harpenden and Luton. If you would like to take part and have your say, please fill in the survey below. This survey is about how we best serve you, our customers, at Harpenden and Luton stations. The input we receive from you during this consultation will feed into our decision.

Follow the survey link to find about more about the consultation process including the background information of the current situation.

The consultation will close at 14:00 Tuesday 10 September 2019.

Harpenden and Luton Consultation Survey