Thank you to everyone who took the time to get in touch about our plans to evolve the station role by moving staff out from the ticket office and on to the concourse.
We’ve listened to your views. We’ve also spoken to London TravelWatch, Transport Focus and the trade unions. And in response we’ve made some changes to our original plans.
We believe having Station Hosts on the concourse will improve how we sell tickets and make it easier for you to get help on your journey. But we know you may still have some concerns. We’ve gathered up some of the most common questions about the new role and answered them here.