Major service changes - January 2015 to January 2018

From Monday 5 January 2015 until January 2018

During this period:

  • Thameslink Bedford-Brighton cross-London services will not call at London Bridge but will continue to operate between Bedford and Brighton via an alternative route between London Blackfriars and East Croydon
  • A half hourly Thameslink service will operate between London Bridge and stations to Brighton off peak on Mondays to Fridays and between 06:30 and 22:00 on Saturdays, with only a very limited service in the peak
  • Journeys between East Croydon and London Blackfriars will be extended by 10 to 12 minutes and some services will be altered at other stations
  • Only some peak services on the Bedford to Brighton route will call at Elephant & Castle
  • Thameslink services will, once again, call at Redhill at peak times to an amended timetable
  • Trains will continue to serve London Blackfriars, City Thameslink, Farringdon and London St Pancras International
  • Thameslink services to and from Luton Airport Parkway will not serve London Bridge
  • Services between Ashford / Rochester and Bedford will only operate between Ashford / Rochester and London Blackfriars. Passengers should change at London Blackfriars for their onward journey
  • Between 12 January 2015 and August 2016, Southeastern trains to/from London Charing Cross will not call at London Bridge
  • Some services that currently operate to Charing Cross or Cannon Street may be diverted to an alternative London terminal, such as Blackfriars and may leave at different times.  Please check with the new timetable
  • Southern will resume services at London Bridge
  • London Bridge Underground station and the Jubilee line at London Bridge, Southwark and Waterloo may be exceptionally busy, as a result of diverted National Rail passengers
  • Between August 2016 and early 2018, Southeastern trains to / from London Cannon Street will not call at London Bridge

Passenger advice on alternative routes 5 January 2015 to August 2016

Travelling north of London to and from London Bridge

  • Take the Northern line at London St Pancras International 
  • Take the Jubilee line at West Hampstead (not step-free)

Thameslink passengers from the north can already use their existing London Thameslink tickets on London Underground service via West Hampstead, Kentish Town and St Pancras International to reach London Bridge.

Unless you have a Travelcard, you will not be able to use your ticket on any of the other alternative routes listed below (e.g. via Southwark for the Jubilee line).

Travelling south of London

  • Change trains en-route outside London if possible
  • Consider walking, cycling or using the bus in London as London Underground may be exceptionally busy at London Bridge, Southwark and Waterloo

If you have a National Rail ticket to or from the south of London that allows you to travel to, from or through London Bridge, you may use it on the following alternative routes. For all our suggestions, use the same route if travelling in the opposite direction.

Thameslink passengers from the south of London (with a 'Thameslink only' ticket), whose final destination is currently London Bridge, should change at Elephant & Castle (please note that only some trains stop here, in the peak) or Blackfirars for onward travel to London Bridge.  Your ticket will be accepted on London Underground or eligible buses between Elephant & Castle and London Bridge and between Blackfriars and London Bridge.

Read our alternative routes

I am travelling from the south and now need to travel between London Bridge and London Blackfriars 

  • London Bridge is a 17 minute walk at a medium pace along the Thames Path from London Blackfriars south bank exit and 23 minutes from the north bank
  • Take bus 17 (from the north bank) or buses 381 or RV1 (from the south bank)
  • Walk or take local buses from London Blackfriars to Southwark and use the Jubilee line. Please note that Southwark and the Jubilee line are expected to be very busy

Thameslink services that previously called at London Bridge will still serve London Blackfriars, City Thameslink, Farringdon and London St Pancras International as normal. You may find it easier to travel directly to / from these stations.

Will my south of London ticket be valid on these alternative routes?

If you have a National Rail ticket to or from the south of London that allows you to travel to, from or through London Bridge, you may use it on the alternative routes listed above to complete your journey.

On London Underground, you will be able to enter or exit the network at the following stations:

  • Blackfriars
  • Cannon Street
  • Charing Cross
  • Elephant & Castle
  • Embankment
  • London Bridge
  • Southwark
  • Waterloo

Oyster or Contactless cards to or from National Rail stations south of London will be charged the National Rail-only fare if using London Underground or buses listed in our alternative travel advice.

Thameslink season tickets from the south after 4 January 2015

Thameslink passengers (travelling from the south of London) with a season ticket bought before 10 November 2014 which expires after 4 January 2015 should go to their local ticket office for the ticket to be reissued if they want to use it to travel to London Bridge or Charing Cross via alternative routes with London Underground. You do not need to do this if you have the Southern Key or a Travelcard valid in zone 1.

To avoid queues, we would strongly recommend you exchange your ticket from 11:00 Monday to Friday or anytime over the weekend.

12 January 2015 – end August 2016

Bus Refunds

Passengers travelling on bus services to complete their National Rail journeys will be refunded the full value of valid bus journeys between National Rail stations.

To receive a refund for valid bus journeys passengers must have:

  • Tapped an oyster or contactless card on a valid bus journey. Valid bus journeys are detailed above
  • Travelled from stations south of London on National Rail services and tapped an oyster or contactless card at the valid National Rail origin station and valid London mainline station

Refunds will only be provided for journeys completed within a reasonable time. Refunds will be made available at the London terminal National Rail station associated with your journey.

The refund collection will happen when you touch in on the yellow card reader at the National Rail mainline station. Refunds will be available for collection three days after the completion of the journey and be available for 7 days. If collecting a refund outside of this period or you believe you should have received a refund but have not, please contact the TfL Customer Services team.

For details of how to contact the TfL Customer Services and other information about refunds please visit the TfL web site.

http://www.tfl.gov.uk/fares-and-payments/replacements-and-refunds

Named Station tickets

National Rail tickets to named stations (such as Kings Cross St Pancras and City Thameslink) will not be valid for travel on London Underground and bus services to London Bridge.

Buying train tickets online from 20 December to August 2016

During the planned works at London Bridge, some services will be diverted away from or will not be stopping at London Bridge station. Transport operators are working to enable National Rail customers to reach their intended mainline rail destination without additional fares.

Customers planning journeys to or from London Bridge, Charing Cross and Waterloo East via online journey planners, may find they are being re-routed onto TfL services to reach their destination but are being asked to purchase a TfL Travelcard. This is not in line with the ticketing acceptance during the planned works which allows affected customers to travel on recommended alternative routes on TfL services at no additional charge. Therefore customers are urged to follow the below advice, while TfL updates its systems.

When purchasing rail tickets from online retailers for travel from 20 December 2014 to August 2016 to or from London Bridge, Charing Cross and Waterloo East, customers who are affected are advised to use ‘London’ or ‘London Terminals’ as the origin or destination station within the journey planner. This will avoid the instance of being offered a TfL Travelcard to complete your journey. Customers who wish to travel outside of the ticket acceptance area for an onward journey on TfL services, will need a Travelcard and can purchase tickets as normal.
 

Passengers are urged to check before they travel:

  • Visit ThameslinkProgramme.co.uk to sign up for email alerts
  • Follow @TLProgramme
  • For a free reminder, text TLP 2 and your home station to 60777
  • Call the Thameslink customer services helpline on 0345 026 4700