Enhanced compensation

What am I entitled to?

If your Thameslink or Great Northern train is delayed by more than 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 we’ll compensate you under our Delay Repay scheme. Find out more or claim here.

We also offer ‘enhanced compensation’ under certain circumstances. Enhanced compensation may be payable in addition, if in a business reporting period you experience delays to your journey of 30 minutes or longer on 12 days. 

Your compensation will be either 2 day return journeys anywhere on the Thameslink or Great Northern route (valid for 12 months from the date of issue) or rail travel vouchers to the value of a single journey between the stations for which your Season ticket is valid. You can choose which option you would prefer.

Business Period Period Dates
Period 13 6 March to 31 March 2016
Period 1 1 April to 30 April 2016
Period 2 1 May to 28 May 2016
Period 3 19 May to 25 June 2016
Period 4 26 June to 23 July 2016
Period 5 24 July to 20 August 2016
Period 6 21 August to 17 September 2016
Period 7 18 September to 15 October 2016
Period 8 16 October to 12 November 2016
Period 9 13 November to 10 December 2016
Period 10 11 December 2016 to 7 January 2017
Period 11 8 January to 4 February 2017
Period 12 5 February to 4 March 2017
Period 13 5 March to 31 March 2017

To claim, please download the application form using the link below. In all cases we will need copies of your photocard and the Season ticket(s) that cover the journeys you are claiming for.

Complete claim application form

All claims must be received within 28 days of the end of the reporting period your journeys occur within. If you are an Oyster travelcard user we’ll need a copy of your Transport for London statement.

Completed forms

Please check you have completed each section of the form with all the information needed. Please send your completed form to:

Freepost RTGL-ELXC-HAUU
Govia Thameslink Railway
Unit 16
Coalfield Way
Ashby-De-La-Zouch
LE65 1JT

Further comments

If you have any recommendations that you feel could improve our services, or would like to comment on any aspect of our service, please contact us online, by phone or by writing to us. Our contact details are:

Email: customerservices@thameslinkrailway.com
or
customerservices@greatnorthernrail.com

Twitter: @TLRailUK or @GNRailUK

App: Thameslink On Track, download free from the App Store and Google Play

Telephone: 0345 026 4700
07:00 to 22:00 every day except Christmas Day

Textphone: 0800 138 1018

We reserve the right to check the validity of all claims we receive and we treat seriously any applications we believe may be fraudulent and will take further action if appropriate. Claims will be processed within 20 working days.