What am I entitled to?
If your Thameslink or Great Northern train is delayed by more than 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 we’ll compensate you under our Delay Repay scheme. Find out more or claim here.
We also offer ‘enhanced compensation’ under certain circumstances. Enhanced compensation may be payable in addition, if in a business reporting period you experience delays to your journey of 30 minutes or longer on 12 days.
Your compensation will be either 2 day return journeys anywhere on the Thameslink or Great Northern route (valid for 12 months from the date of issue) or rail travel vouchers to the value of a single journey between the stations for which your Season ticket is valid. You can choose which option you would prefer.
|Business Period||Period Dates|
|Period 13||6 March to 31 March 2016|
|Period 1||1 April to 30 April 2016|
|Period 2||1 May to 28 May 2016|
|Period 3||19 May to 25 June 2016|
|Period 4||26 June to 23 July 2016|
|Period 5||24 July to 20 August 2016|
|Period 6||21 August to 17 September 2016|
|Period 7||18 September to 15 October 2016|
|Period 8||16 October to 12 November 2016|
|Period 9||13 November to 10 December 2016|
|Period 10||11 December 2016 to 7 January 2017|
|Period 11||8 January to 4 February 2017|
|Period 12||5 February to 4 March 2017|
|Period 13||5 March to 31 March 2017|
To claim, please download the application form using the link below. In all cases we will need copies of your photocard and the Season ticket(s) that cover the journeys you are claiming for.
All claims must be received within 28 days of the end of the reporting period your journeys occur within. If you are an Oyster travelcard user we’ll need a copy of your Transport for London statement.
Please check you have completed each section of the form with all the information needed. Please send your completed form to:
Govia Thameslink Railway
If you have any recommendations that you feel could improve our services, or would like to comment on any aspect of our service, please contact us online, by phone or by writing to us. Our contact details are:
App: Thameslink On Track, download free from the App Store and Google Play
Telephone: 0345 026 4700
07:00 to 22:00 every day except Christmas Day
Textphone: 0800 138 1018
We reserve the right to check the validity of all claims we receive and we treat seriously any applications we believe may be fraudulent and will take further action if appropriate. Claims will be processed within 20 working days.