Disabled persons protection policy

We know how important it is to you to be able to travel on the rail network easily, without any accessibility issues getting in the way of your journey.

At Thameslink and Great Northern we are committed to making our train services, stations and facilities as accessible as reasonably practicable.

This guide will give you information about our accessible facilities and travel assistance, and the policies and procedures we have in place to make your journey easier.

 You can download our Making Rail Accessible policies and practices in pdf format or view an online version.

Making rail accessible - Customer guide (.pdf)

Making rail accessible - Policies and practices (.pdf)