Conditions of travel

The National Rail Conditions of Travel are the contract between yourself and the train operating company and covers all journeys made on our services. They also cover all ticket purchases, except Pay As You Go tickets bought on your Oyster Card. These are covered by the Oyster Conditions of Use, which you can download from National Rail. 

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Our Passenger's Charter sets out what you can expect from us when you travel with Thameslink or Great Northern.