Meet the manager
However, we will also be hosting online chat forums with our senior managers from time to time through our online Passenger Panel. This will be particularly useful for those passengers who are unable to attend our Meet the Manager sessions in person. To sign up to the Panel visit our Passenger Panel page.
When can you meet our managers?
You can speak to our managers at one of the following locations:
London Bridge station on 30 March 2017 from 07:30-09:30am.
Farringdon station on 27 April 2017 from 07:30-09:30am.
King's Cross station on 25 May 2017 from 07:30-09:30am.
Our last session was held at King's Cross station on 2 February 2017. Thank you to all of our passengers who took the time to speak with the senior team. A summary of the feedback is detailed below:
The key smartcard - Wave goodbye to worn-out paper season tickets and say hello to a more reliable, secure way to commute.The key is Thameslink and Great Northern’s smartcard to buy season tickets. Simply buy tickets online or at a ticket machine. You then touch in and out of station ticket barriers, just like any other travel smartcard. Find out more here.
Improved compensation for delays - The Department for Transport announced 'Delay Repay 15' and in the coming months GTR will be offering Delay Repay compensation for services delayed for more than 15 minutes. With millions of journeys made every year on Great Northern and Thameslink, it will take time to put in place the processes and extra staff needed to validate the many extra claims this change is expected to generate but we will do this as quickly as possible. Following its introduction on our services, Delay Repay 15 will be rolled out across the UK network.
Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.