Meet the manager

Our Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service. 
It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will usually alternate between King’s Cross and St Pancras stations and are always in the morning peak from 07:30 – 09:30 which is the time we have found that most passengers have time to stop and talk. 

However, we will also be hosting online chat forums with our senior managers from time to time through our online Passenger Panel. This will be particularly useful for those passengers who are unable to attend our Meet the Manager sessions in person. To sign up to the Panel visit our Passenger Panel page. 


When can you meet our managers?

You can speak to our managers at one of the following locations:

London Bridge station on 30 March 2017 from 07:30-09:30am.

Farringdon station on 27 April 2017 from 07:30-09:30am.

King's Cross station on 25 May 2017 from 07:30-09:30am.


Your Feedback

Our last session was held at King's Cross station on 2 February 2017. Thank you to all of our passengers who took the time to speak with the senior team. A summary of the feedback is detailed below:


The key smartcard - Wave goodbye to worn-out paper season tickets and say hello to a more reliable, secure way to commute.The key is Thameslink and Great Northern’s smartcard to buy season tickets. Simply buy tickets online or at a ticket machine. You then touch in and out of station ticket barriers, just like any other travel smartcard. Find out more here.


Driver shortages -  We have the UK's biggest driver recruitment programme and new drivers continue to join the team. Many of our drivers are also in training. This intensive driver training programme has been impacting performance as we’ve had to release drivers for training on the new trains due to be introduced on the network as well as training for the new maintenance depot at Hornsey.
Our drivers continue to be flexible by working overtime and their rest days and our Control teams are also working tirelessly to run as many services as possible, but unfortunately this hasn't always been possible. We are sorry for any inconvenience caused by a shortage of drivers however it is vital that our drivers are fully trained and able to drive the new trains.


Improved compensation for delays - The Department for Transport announced 'Delay Repay 15' and in the coming months GTR will be offering Delay Repay compensation for services delayed for more than 15 minutes. With millions of journeys made every year on Great Northern and Thameslink, it will take time to put in place the processes and extra staff needed to validate the many extra claims this change is expected to generate but we will do this as quickly as possible. Following its introduction on our services, Delay Repay 15 will be rolled out across the UK network. 



Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.