Improvements

We have very ambitious plans to improve the infrastructure, technical capability and capacity of all our rail lines.

We've got nearly 1,400 new train carriages on their way, and we're also introducing new routes, and increasing capacity on existing ones -  especially on crowded peak time services into and out of London. This includes delivering 10,000 additional morning peak seats into the capital. Stations will get a makeover, too, with more than £50 million being spent on everything from improving access to increasing cycle storage and introducing free Wi-Fi access.

Whether it's delivering 20,000 days of customer service training for our people, or smartphone apps that help you get information about your journey in realtime, we're doing all we can to make your journey with us better.

Read about our plans, route by route

Find out more about our commitments

New trains

Class 700 train

We will introduce brand new train fleets on three of our lines. They will all have air conditioning and passenger information systems that can be remotely updated with the latest travel information. They will also be fully accessible.

  • 115 new Siemens Class 700 trains (1,140 carriages in total) for Thameslink routes between 2016 and 2018, many will be 12 carriages long
  • 25 new Metro trains (six carriages each) for Moorgate services in 2018, replacing 40-year-old trains, with air conditioning and live passenger information systems. 
  • 27 new trains (four carriages each) for Gatwick Express by 2016 that will be easier to get on and off, with free wi-fi

We will also run newer, air-conditioned Class 377 trains on the Cambridge and King's Lynn route by 2017.

Station improvements

We will invest £50 million over the course of the franchise on improvements at every station. These will include new shops and cafes, information screens, accessibility improvements, new and upgraded toilets, and additional CCTV. And by 2016, 104 of our stations will have free Wi-Fi.

Every station will have a ticket machine, as well as customer information facilities, help points and shelter; and from next September, 25 more stations will be staffed from first to last train.

From 2016 we will have a ring-fenced annual fund for local communities to spend on improvements at small stations. We'll ask you how you’d prefer us to use the money at your local station.

We will work with our partners to make significant improvements at St Albans station by 2016 and Luton station by 2017, and to develop plans for improving Stevenage station.

On Track app

Thameslink On Track

In the future, we'll be introducing more functions for our Thameslink On Track app:

  • From November: the average number of passengers for each service, helping you to avoid the busiest trains
  • In 2016: door-to-door journey planning and car park avaliability

Later on we'll develop:

  • Assisted travel booking for diabled passengers
  • Live airline departures and arrivals at Gatwick and Luton Airports
  • Live Eurostar departures and arrivals